Returns & Exchanges
At Cream Co., we want you to love your glow; if you are not completely satisfied with your purchase, we offer a 30-day window for returns and exchanges on all skincare products.
Initiate Your Request
Visit our online returns portal or contact our support team with your order number and the reason for your return.
Prepare the Package
Securely pack the items in their original packaging, ensuring the products are at least 75% full and include all promotional inserts.
Ship It Back
Affix the prepaid shipping label provided via email to your package and drop it off at any authorized carrier location.
Receive Your Refund
Once our lab inspects the returned items, your refund or exchange will be processed within 5 to 7 business days to your original payment method.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing